Shipping Policy

The Delivery Journey

This Policy explains how Velarentique dispatches and delivers handbag orders within Singapore. Read it with our Terms and Conditions and Return and Refund Policy. We do not provide international delivery or warehouse collection.

Journey Overview

Delivery Stage	Expected Time	Customer Charge
Order preparation and dispatch	One business day	Free
Courier transit	One to two business days	Free
Total expected delivery	Two to three business days	Free

Business days exclude weekends and Singapore public holidays. The delivery period begins after Velarentique accepts the order. Timelines are estimates rather than promises of delivery at an exact hour. Material delays will be communicated when reasonably possible.

Stage One: Order Information

Customers must provide a complete Singapore delivery address, recipient name, telephone number, and accurate order information. Velarentique may contact the customer before dispatch to clarify an address, size, product selection, or delivery instruction. Processing may pause until necessary information is received.

Customers should review all information before submitting an order. Velarentique is not responsible for delay caused by incomplete, inaccurate, or inaccessible delivery details supplied by the customer. An address change may be requested before courier handover. Once dispatch occurs, changing the address may be unavailable.

Stage Two: Preparation and Dispatch

Velarentique generally uses one business day to prepare and dispatch an accepted order. Preparation may include reviewing order information, locating the selected handbag, arranging packaging, and creating the courier handover record.

An order remains cancelable while it is physically held by Velarentique. To request cancellation, email bags@velarentique.com promptly. Cancellation takes effect only when Velarentique acknowledges the request before handing the parcel to the courier. After courier handover, cancellation is unavailable because the delivery journey has begun.

Stage Three: Courier Transit

Courier transit normally requires one to two business days after dispatch. Together with preparation, the expected total is 2 to 3 business days. Delivery may occur at a residential or business address within Singapore, subject to courier access and route arrangements.

Delays may arise from severe weather, public events, transport disruption, building restrictions, incorrect addresses, unsuccessful contact attempts, or circumstances outside reasonable control. Velarentique will provide reasonable assistance with a delayed parcel, but cannot control events managed solely by the courier or recipient location.

Free Shipping

Standard delivery within Singapore is provided without a shipping charge. No separate packing, dispatch, or routine doorstep delivery fee is added to an eligible order. Customers should review the ordered product price because that is the Cash on Delivery amount due at the doorstep.

Cash on Delivery Handover

Velarentique accepts payment only through Cash on Delivery for product orders. The customer must ensure that an adult or otherwise permitted recipient is present at the address with the full payable amount when the courier arrives. The website does not process online card payments for product purchases.

Unsuccessful Delivery

A delivery may fail when no recipient is available, the address cannot be accessed, the payable amount is unavailable, contact details are incorrect, or the parcel is refused. In these circumstances, the order will be considered as canceled following the failed delivery.

Refusal after dispatch is not a permitted cancellation and is recorded as an unsuccessful delivery. Failed delivery activity may affect future orders. Velarentique may apply reasonable measures such as telephone confirmation, order limits, or refusal of later orders where repeated failures create operational disruption. Each case will be considered fairly, and statutory consumer rights will remain unaffected.

Receiving and Reporting the Order

Customers should open and review the parcel promptly after delivery. If the handbag arrived damaged, the wrong product was delivered, or an incorrect size was supplied, the customer may request a return within thirty calendar days beginning on the delivery date.

Eligible doorstep return collection is free, and no restocking fee applies. Returns are assessed within twenty four hours after collection. An exchange is offered when available; otherwise, an eligible refund is processed by bank transfer under the Return and Refund Policy. (Link with Return and Refund Policy)

Singapore Legal Framework

This Policy operates alongside the Consumer Protection (Fair Trading) Act 2003, including applicable Lemon Law solutions, the Sale of Goods Act 1979, the Unfair Contract Terms Act 1977, and the Electronic Transactions Act 2010. Personal information used for order processing, delivery communication, and courier coordination is managed under the Personal Data Protection Act 2012 and applicable Do Not Call provisions.

Nothing in this Policy limits a right, solution, or liability that cannot lawfully be excluded. If a mandatory provision of Singapore law conflicts with this Policy, the mandatory provision prevails.

Delivery Support

For address corrections, cancellation requests, delivery concerns, or failed delivery questions, contact bags@velarentique.com Include the order reference, recipient name, delivery address, and request details so Velarentique can review it efficiently.